Essentials for your health and safety during ONA19

We hope you have an incredible ONA19 experience without incident — but things happen! Here are a number of important resources to help you handle any obstacles that come up while you’re in New Orleans for the conference.


Code of conduct

We’re committed to providing a positive environment that is welcoming to all people. We want to remind everyone that ONA has a Code of Conduct for our events. The code clearly states our expectations for staff, supporters, volunteers, speakers and attendees.

Reporting a problem

Please be sure to review the Code of Conduct before the conference. While in New Orleans, be mindful of your surroundings and of your fellow participants. Alert ONA staff if you notice what you assess to be a dangerous situation, someone in distress or violations of this Code of Conduct. You can also directly email ONA’s Chief Knowledge Officer Trevor Knoblich,, or Director of Programs, Jennifer Mizgata, to report a problem.

Your badge

Please wear your badge and keep it visible at all times throughout the conference. Check your email on Wednesday morning for the bar code you’ll scan to pick up your badge at the registration desk. The desk is located in the Grand Foyer on fifth floor of the Sheraton hotel.

If you are participating in pre-conference workshops at the Intercontinental hotel on Wednesday, Sept. 11, you will receive a temporary badge for use that day until you can pick up your ONA19 badge.

Registration Desk hours:
  • Wednesday, 7–9 p.m.
  • Thursday, 7 a.m.–7 p.m.
  • Friday, 9 a.m.–5:30 p.m.
  • Saturday, 9:30 a.m.–5:30 p.m.

Conference help

If you need help with anything — whether it’s finding a specific room or getting first aid — find a volunteer wearing a bright yellow “Volunteer” T-shirt. You can also visit the Help Desk — located in the Grand Foyer on the fifth floor of the Sheraton and by the Grand Staircase on the second floor of the Intercontinental — tweet with the hashtag #ONA19Help or send a private direct message to the @ONAConf account on Twitter.

In case of emergency

  • Dial 911; TTY 711 (if using a hotel phone, dial “0”)
  • Crisis Text Line (connect to a trained crisis counselor): Text HOME to 741741
  • Hotel security personnel are certified in first aid and CPR.
  • Please note EXIT signs as you navigate throughout hotel during the conference. In the event of an evacuation, calmly follow EXIT signs.
The non-emergency police line is 504-821-2222.